For information concerning continuing education units, please view our **[policies](https://ncjtc.fvtc.edu/policies#continuingeducation)** page.
August 11, 2025 | Tulsa, OK
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August 11, 2025 | Tulsa, OK
911 Telecommunicators are the first responders in missing children cases, playing a critical, life-saving role as the link between a missing child and their safe return. This interactive course will equip telecommunicators with the essential skills and resources needed to manage these high-stakes situations. By analyzing real cases, learn to recognize the various types of missing children incidents and how they are reported. Through call analysis and scenario-based learning, explore optimal practices, utilizing NCIC, APCO, and ANSI systems and standards. Additionally, the course focuses on resilience-building strategies to support the telecommunicator’s mental health in these emotionally demanding cases.
Access to this content requires approval.
Please watch your email inbox () for further instructions. You can expect to receive information regarding access within 1 business day.
Please watch your email inbox () for further instructions. You can expect to receive information regarding access within 1 business day.
You must add an organization to your profile before you can access this content.
Registration deadline is: July 21, 2025 This training is designed for those who are assigned to handle missing children calls as 911 Telecommunicators. **Training Schedule:** 8:00 am - 5:00 pm **For information concerning continuing education units, please view our [policies](ncjtc.fvtc.edu/policies#continuingeducation) page.**
Upon completion of this training, you will develop capabilities to: * Comprehend the critical role 911 Telecommunicators play as the first responder to a missing child incident. * Examine the different types of missing children cases and how they are reported to dispatch. * Identify and implement optimal practices through NCIC, APCO, and ANSI systems and standards. * Recognize mental health challenges specific to 911 Telecommunicators and develop resilience building strategies to manage stress correctly. * Engage in hands on interactive activities through scenario based learning to improve your performance and practice what you have learned.
* 911 Telecommunicators * Supervisors or command staff who supervise the 911 Telecommunicator staff in their organization * Law Enforcement * Law Enforcement Support
Tulsa Technology Facility 3638 South Memorial Drive Tulsa, OK 74145
There is NO FEE to attend this training; however, pre-registration is required. The deadline to register is July 21, 2025. Registrations will still be accepted after this date based on your qualifications to attend and if seats are still available. Tuition, student materials, and instructional costs are provided by the AMBER Alert Training & Technical Assistance Program. Approval to attend this training is subject to the approval of the host agency as well as your qualifications submitted on your registration.
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Our dedicated NCJTC staff will contact you within 2 business days of receipt of this request to discuss your needs and how we can help. We appreciate your interest in our training programs and look forward to serving you.
For questions, contact us at (855) 866-2582 or at info@ncjtc.org.
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Participants will be welcomed to the training by the on-site coordinator followed by an introduction to today’s training platform or location and expectations will be presented: Overview of class | Attendance and dismissal time expectations | Absence policy | Evaluation process | Certificate requirements
Comprehend the vital role the 911 Telecommunicator plays in missing children cases. | Identify the different types of missing children incidents which occur and critical components of each. | Analyze actual 911 calls and comprehend how missing children reports and cases typically begin.
Examine 6 critical components of the NCIC Missing Person File. | Apply the extensive capabilities of the NCIC system to missing children investigations.
Recognize APCO/ANSI optimal practices for handling missing children calls/entries. | Plug in and listen to actual calls and apply what you have learned.
Identify resources which are accessible and crucial to managing missing children calls, records, and cases.
Identify stressors and mental health challenges for 911 Telecommunicators. | Develop and practice coping strategies and resilience skills. | Access resources available and implement support systems.
Final questions will be discussed. Required post-course activities will be explained, including how course evaluations and certificates of attendance will be processed.
A hold has been placed on your account, which is preventing you from registering for this training. Please contact us at info@ncjtc.org or call us at 855-866-2582.
